Refunds & Returns

Return Policy

At The Medical Outlet, we offer a 30-day return period from the date of purchase. If 30 days have passed, we regret that we cannot process any refund or exchange.

Returns Available For
Currently, we only accept returns within the United States.

Return Eligibility
To be eligible for a return, items must be unused, in original condition, and include all original packaging.

Defective Items
If an item arrives defective, we will cover the return shipping cost. You may choose between a full refund or a replacement at no additional cost.

Returns Due to Preference
For returns based on personal preference, customers are responsible for covering the return shipping fees.

Refund Information

  • Return Method: By Mail
  • Return Label: Provided in the package
  • Restocking Fee: None
  • Refund Processing Time: 3 days

Missing or Delayed Refunds
If you have not received your refund, please follow these steps:

  1. Double-check your bank account.
  2. Contact your credit card provider, as posting delays may occur.
  3. Consult with your bank since processing times can vary.

If you've completed these steps and still haven’t received your refund, contact us at support@themedicaloutlet.com.

Exchanges
Exchanges are accepted. Please email us at support@themedicaloutlet.com to arrange an exchange.

Return Shipping Guidelines

Returned items must include all original packaging, parts, and components. For warranty issues, please contact the manufacturer directly.

Customers are responsible for return shipping fees. Please note that shipping costs are non-refundable. If a refund is issued, any return shipping charges will be deducted from the refund. However, for items that arrived damaged, return shipping fees will not be charged to you.

Exchange Delivery Times
The time required for exchanges to reach you may vary depending on your location.

Need Assistance?
For questions or assistance with our return policy, please contact us: